SHIPPING AND RETURNS

Products available on www.taniagil.com are sold upon completion and submission of the online order form, following the provided instructions and acceptance of the Terms and Conditions, as well as the prices and characteristics of the purchased products.

Sales may include one or more products, with no quantity limit unless otherwise stated in the product description (e.g., limited editions).

The Customer must provide accurate and truthful information during registration and the purchasing process. Tânia Gil reserves the right to take legal action in case of any fraud attempt or violation of these rules.

By accepting these General Terms of Sale, the Customer assumes responsibility for the accuracy of the provided information, exempting Tânia Gil from any liability for errors in fiscal documents.

The order form includes:

  • Description, images, price, and quantity of each product;
  • Available payment options;
  • Delivery methods and applicable shipping costs;
  • Reference to the General Terms of Sale, including the right of withdrawal;
  • Return policies and product warranty.

Before finalizing the purchase, the Customer must read and accept the Terms and Conditions and the Privacy Policy.

The order is processed upon receipt of the online form and verification of the submitted data.

Tânia Gil may request additional information via email before confirming the order.

If a product is unavailable, the Customer will be notified, and a refund will be issued within a maximum period of 30 days.

SHIPPING AND DELIVERY

Orders include:

  • Purchased products;
  • Transport document;
  • Necessary documentation for the destination country;
  • Possible promotional materials.

For orders of €150 or more with delivery in Portugal, shipping is free. The shipping cost for mainland Portugal and the islands is €6.

During checkout, different shipping options for international orders are displayed, including respective costs. Customs duties are the Customer's responsibility.

Delivery is made to the address provided by the Customer. It is possible to change or add an alternative address at the time of purchase.

Orders are shipped only after stock availability and payment confirmation, being dispatched via CTT.

If the delivery is unsuccessful, the order will be sent to a CTT collection point, where it can be picked up within six business days. If unclaimed, it will be returned and refunded, deducting shipping and storage costs.

The Customer must inspect the order upon receipt and refuse delivery if the packaging is damaged.

Average delivery times:

  • 2 business days after confirmation for payments via PayPal or Credit Card.
  • 3 business days after confirmation for payments via Multibanco.

Delivery times may be longer during promotional periods or in case of stock shortages. The maximum delivery period is 28 days.

CANCELLATIONS, EXCHANGES, AND RETURNS

The Customer may cancel the order before delivery and receive a full refund. After receipt, they may exercise the Right of Withdrawal within the legally established period.

If the order is not paid within five days, it will be automatically canceled.

In case of a technical error or system failure, Tânia Gil reserves the right to cancel the order.

Returns or exchanges may be made within 30 days after receiving the order, without the need for justification.

Returned products must be in perfect condition, in the original packaging, and accompanied by the invoice.

Returns of personalized products are not accepted.

The Customer is responsible for shipping and return costs.

If the product has defects, Tânia Gil will arrange the collection at no cost to the Customer.

All returned products will be inspected and may be refused if they do not meet the required conditions.